Frequently Asked Questions
The following are some frequently asked questions:
Is NCTI offering online classes?
We are offering Remote Learning Classes at this time. We are not offering in-person classes. We are holding all of our classes on Zoom. The classes are similar to our in-person classes. You log in at a specific date and time and participate with other students in a classroom setting.
What do I need to enroll in a class ?
You need the name of your referring court or agency, case number, deadline date and your current mailing address. It is important that you have the correct court and case number. If any of the information is missing you will be enrolled as a SELF ENROLLMENT.
What if I cannot find my case number?
You will need to call the court/agency that referred you to NCTI and request your case number. If you can not provide us with your case number we will enroll you as a self enrollment and your completion certificate will not include the information from the court.
I have not been to court yet, can I still enroll?
Yes, you may still enroll into a class as a self enrollment. If you are calling on the advice of an attorney, please let us know.
I am not being referred by a court, can I still attend one of your classes?
Do I need a Zoom Account to participate?
No. We recommend that you download the Zoom Client App prior to your class. Please use the following link to download the app: Zoom.us/download#client_4meeting.
What type of device do I need to attend the Remote Class?
You may use whatever device that has a working camera and microphone (Smart Phone, Laptop, Tablet, etc.) You are required to be on camera for all class sessions.
What are the requirements while attending the class?
You must be free of all distractions: No driving, interacting with other family members, no walking around. You must be fully clothed while attending the class. No masks or other filters may be on during the class.
You will also need a workbook to attend the class. NCTI will mail out a workbook 10 days prior to the start of your class. This is included when you enroll in a class
If there are no classes available before my deadline date can I still enroll?
Yes. We will enroll you into the next available class. It is your responsibility to notify the court of your class enrollment. We cannot extend your deadline for you. You will need to contact the court and request a deadline extension.
Why do I need to pick a Primary and an Alternative Date?
If your primary selection is full when we receive your enrollment we will enroll you into your alternative date.
If I miss my primary class date will I automatically be enrolled into my alternative date?
No, your alternative date is someone else’s primary date. It is not a standby date in the event you miss your primary selection.
Can NCTI refer me to another class provider?
Your court/agency has referred you to NCTI. If you need to find another provider, the court must approve the provider before they will accept the change.
When do I need to pay for the class?
All of our classes must be paid for in advance.
What is your refund policy?
If you are no longer required to attend your class we will refund your payment within 48 hours
You must request a refund within 30 days of the date of purchase to receive a full refund.
What types of payments do you accept?
We accept Discover, Master Card and Visa, Certified Checks, Money orders through the mail or cash at our office. We do not accept Personal Checks. We do not accept payments on the day of the class.
I paid for my class at the court, why do I need to pay NCTI again?
NCTI is a private company and the court does not collect our fees. All fees and fines that you paid at the court were not a part of our class fees.
Are there any other fees that I will have to pay?
Our class fee is the only fee that you will have to pay to NCTI.
I missed my scheduled class, can I reschedule?
Yes. The will be a rescheduling fee.
I cannot afford the class, how do I apply for a fee waiver?
NCTI does not offer a full fee waiver unless requested by the court. NCTI will offer fee reductions if you can provide proof of government assistance ( Medicaid, SSI, etc.) NCTI will offer you a discount, please call our office for details. In some cases the agency that referred you may have funds to help you pay for the class. Please inquire with the agency that referred you. Discounts do not apply towards any driving classes.
If I am granted a fee waiver or reduction, can I reschedule my class?
Generally, once NCTI has scheduled you for your class, you may not reschedule. We have set aside a seat for you in place of a full paying client. You are responsible for attending the class you have selected.
When will I receive my certificate?
Certificates are emailed by the Tuesday following your weekend class.
Certificates are emailed within 48 hours after completing a weeknight program (Anger Management, Domestic Conflict Management, Parenting)
Please check your spam folder for this email.
I have completed my class, what do I do with the certificate?
This is proof of your completion of the class. Do not lose it. Each court has different policies on how to report compliance, please contact the court and receive instructions on how to present your certificate.
Can I received my certificate early?
No. Certificates are sent out within 72 hours after the completion of your class. We cannot send out certificates early.
I have lost my certificate, how can I get a copy?
You may contact our office and request a copy. There may be a fee.
What if I need to make changes to my certificate?
Any changes to your certificate ( Case Number, Court, Name) must be made prior to the start of your class. NCTI will not make changes to the date you attended the class.
What happens if I don’t receive an email confirmation before my class?
It is your responsibility to contact us if you do not received the information, if you fail to appear to your scheduled class you will be liable for the rescheduling fee. We have representatives answering the phones one hour prior to classes on Saturday and Sunday.